Every business will be impacted by AI and will have AI incorporated throughout its operations. Your company’s culture will impact how quickly and successfully an organization can adopt AI. And,…
Eighteen percent of work – amounting to 300 million jobs – could be automated by artificial intelligence, predicts a recent Goldman Sachs report. That sounds dire, until you consider what else…
Better profitability, revenue growth and talent retention — that’s what’s at stake if you neglect your customer experience. While maintaining a tight focus on the customer day after day is…
In an era of rapid technological advancements, digital investments are a do-or-die proposition for organizations across all industries. But according to a McKinsey survey, most businesses see less than one-third of…
I’m proud of my company’s diversity, equity and inclusion (DEI) journey so far, yet we’ve got a lot of work ahead of us. We’re hardly alone. According to a 2023…
Leaders make mistakes, have shortcomings and are shaped by their histories and perspectives. The good news? Overcoming this doesn’t require leaders to be superhuman. All they need to do is…
When Mary Kelly, founder of MCK Leadership Talent Group, worked in Bank of America’s default servicing organization during the financial crisis of 2008, she found something extraordinary. The employees were…
Late in 2022, Airbnb unveiled a new digital nomad policy allowing employees to work temporarily in more than 170 countries. Citing a belief that flexible and remote work will continue gaining traction,…
According to research from Glint, an employee engagement platform, giving employees opportunities to learn and develop new skills is the top factor behind an exceptional workplace culture. Plus, when an organization…
The metaverse is coming. According to Gartner, by 2026, 25% of people will spend one hour per day or more in virtual reality, and nearly one-third of businesses will offer products or…