Shep Hyken’s Top 10 Business Books of 2020
In case you’re worried about what to get the boss for the holidays, worry no more! Here is my annual top 10 list of the best business books of the year. There is something here for everyone—books on leadership, HR, motivation, marketing and, of course, customer service and experience. If you’re wondering if these books are ranked in a specific way, the answer is no. They just happened to be stacked on my desk in this order. So, here are my favorite books from 2020: