Covid-19 forced healthcare organizations to make a huge leap forward in their digital transformation roadmaps. Although many companies had plans on the books to advance telemedicine, the crisis revealed that virtual care is not only possible but in many cases is also preferred by patients. Virtual care also offers an opportunity to enhance patient experience, improve population health, reduce costs and improve the work life of health care providers — the quadruple aim of healthcare.
Many healthcare organizations are working on advancing virtual care options. That said, the path to digital healthcare transformation is bumpy – more so than for other sectors. Healthcare was already lagging in adopting virtual models, and the realities of patient care, reimbursement and privacy concerns add significant complexity.